01 · Boarding
Member experience is retention
SPPSM - Sociedade Portuguesa de Psiquiatria e Saúde Mental - represents thousands of psychiatrists across Portugal. Their legacy portal had become an obstacle course: dues paid by bank transfer, documents scattered across email, profile changes handled over the phone. The board knew member experience was membership retention.
02 · En route
Designed around three tasks
A complete UX overhaul of the members area, designed around the three tasks that dominated support requests:
Self-service member profiles - updates without a single email
Online dues payment with clear status tracking
A structured document repository for guidelines and congress materials
A modern dashboard for the administration side - less spreadsheet archaeology
03 · Arrival
The admin team got its evenings back
The new portal is live at associados.sppsm.org. Members manage their own accounts, pay online, and find documents in seconds - and the administration team got its evenings back. Support requests dropped to the genuinely hard cases.